Thank you for shopping with iCreations.
All our products are customized and made to order based on customer inputs and final design approval. We request you to carefully read our policy before placing an order.

Return Eligibility

We accept return requests for both defective and non-defective products,
subject to the conditions mentioned below:

Return requests must be raised within 2 days of delivery
The product must be unused or slightly used only for inspection
The product must be in original condition and original packaging

Return requests raised after 2 days of delivery will not be accepted.

Return Process

To initiate a return request, the customer must contact us within
2 days of receiving the product with the following details:

Order number
Reason for return
Clear photos or videos (if applicable)

Email: help.icreations@gmail.com
Mobile / WhatsApp: 9404722721

All return requests are subject to verification and approval by our team.

Return Shipping & Charges

Return shipping is the customer’s responsibility
The customer must safely ship the product back to our address
Any damage during return transit will be the customer’s responsibility
A nominal processing or handling deduction may apply depending on product condition

Inspection & Refund

Once the returned product is received and inspected:

A full or partial refund will be issued based on inspection
Refund amount depends on product condition and reason for return
Refunds are processed to the original payment method
Refund processing time: within 2 business days after approval

Please note that bank or payment gateway timelines may vary.

Free Replacement Policy (No Cost to Customer)

We provide a free replacement without any additional charges in the following cases:

Product damaged during transit
Product received does not match the final design approved by the customer
Manufacturing defect or incorrect item sent from our side

Such issues must be reported within 2 days of delivery with proper proof.

Cases Where Refund May Be Partial or Declined

Wrong order placed by the customer
Change of mind after order confirmation
Minor variations inherent to customized products
Product returned in damaged, used, or altered condition
Return requests raised after 2 days of delivery

Final Authority

iCreations reserves the right to approve or reject return requests and decide
the refund amount after inspection. This policy may be updated without prior notice.

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