Last updated June 26, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or exchange only. Please see below for more information on our return policy.

Returns:

If you are not completely satisfied with your purchase, you may return the product within 48 hours of receipt for a full refund, minus any shipping charges. To be eligible for a return, the product must be unused, in the same condition that you received it, and in the original packaging. You will be responsible for paying the return shipping costs.

To initiate a return, please contact us at help.icreations@gmail.com with your order number and the reason for the return. We will provide you with instructions on how to return the product and issue a refund upon receiving the product.

There are certain situations where only partial refunds are granted:

  • When the order is wrongly placed by the customer.
  • When customer wants to return back the product in the intact condition without receiving it after dispatch.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is being returned more than 48 hours after delivery

Once we receive your returned product, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund may take a few business days to appear in your account, depending on your bank or card issuer’s policies.

Exchanges:

If you received a defective or damaged product, we will be happy to exchange it for a new one. Please contact us at help.icreations@gmail.com within 48 hours of receipt of the product and provide us with your order number and a description of the issue. We will provide you with instructions on how to exchange the product.

Contact Us:

If you have any questions about our return and refund policy, please contact us at help.icreations@gmail.com. We are always happy to assist you.